Support

Contact us

The fastest way to reach us is email: [email protected]. A real person reads every message — usually between cooks. We review community reports and act within 24 hours.

Common questions

Do I need fancy probes? No. Manual mode is built for the hand-thermometer crowd: the app schedules check-ins, pings you when it’s time, and you log the reading in two taps. You get the same graphs, grades, and report cards as the probe folks.

Which probes work with it? ThermoWorks and MEATER cloud connections today. Multiple probes per cook, multiple proteins per pit, each tracked separately. More integrations are on the list — tell us yours.

Does the AI Coach send my cooks to the cloud? No. The Coach runs on-device using Apple’s models, which is why it works with zero bars at the pit and your data stays put.

Where is my cook data stored? Your cook logs stay on your device and sync through your own private iCloud. They’re never uploaded to us. Only the recipes and photos you choose to post to the community leave your phone — see the Privacy Policy.

How do I report or block someone in the community? Every post, comment, and profile has a Report and Block option (tap the ••• menu on a post, long-press a comment, or open a profile). Reports go to our moderation queue and we act within 24 hours. See our Community Guidelines.

How do I delete my community account? Open your community profile and tap Delete Account. This permanently removes your account and all of your posts, comments, and messages from our servers.

Can I get my data out? Yes. Your cook log exports from the app — it’s your data. No hostage situations.

How do I manage my subscription? Subscriptions are handled by Apple. Open Settings → your name → Subscriptions on your iPhone, or manage them directly in the App Store.